Effective date: August 27, 2026
Psychiatry of Greenville, LLC (“Psychiatry of Greenville,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use forms and other features available through the website (collectively, the “Website”).
This policy applies to information collected through the public Website. It does not replace our Notice of Privacy Practices, which describes how we use and disclose protected health information (“PHI”) in connection with patient care and your rights under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.
Information We Collect
Information you provide
We may collect information that you choose to provide through the Website, including:
- Your name, email address, telephone number, mailing address, and preferred contact method;
- Information submitted through an initial intake request, appointment request, contact form, or other communication;
- Basic demographic, insurance, scheduling, and referral information;
- Health-related information that you voluntarily submit when a form specifically requests it; and
- Any other information you include in a message, document, or form.
Information collected automatically
When you visit the Website, our systems and service providers may automatically receive technical information such as your Internet Protocol (IP) address, browser and device type, operating system, referring page, pages viewed, approximate location derived from your IP address, and the date and time of your visit. We may collect this information through server logs, cookies, pixels, and similar technologies.
Information from other sources
We may receive information from service providers or other parties you ask to communicate with us, such as referring providers, scheduling services, patient portals, or communications vendors. Information received in connection with care may be governed by our Notice of Privacy Practices rather than this Website Privacy Policy.
How We Use Information
We may use information collected through the Website to:
- Respond to questions, intake requests, and appointment inquiries;
- Communicate with you about services, scheduling, and practice administration;
- Operate, maintain, secure, troubleshoot, and improve the Website;
- Understand general Website usage and performance;
- Prevent fraud, misuse, security incidents, and other harmful activity;
- Comply with legal, regulatory, professional, and recordkeeping obligations; and
- Carry out another purpose disclosed to you when the information is collected or with your consent.
Sensitive Information and Communications
Please do not use the Website, ordinary email, or text messaging for emergencies. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department. In the United States, you may also call or text 988 to reach the Suicide & Crisis Lifeline.
Only provide health information through a Website form when the form requests it. Email and standard text messaging may not be secure. If we provide access to a secure patient portal, please use that portal for detailed clinical questions, medical records, medication concerns, and other sensitive communications. Submission of an intake or appointment request does not create a clinician-patient relationship and does not guarantee an appointment.
Cookies and Similar Technologies
The Website may use cookies and similar technologies that are necessary for site functionality, security, preferences, and performance measurement. Some Website features, such as maps, videos, fonts, forms, or embedded content, may be provided by third parties that collect technical information according to their own privacy practices.
You can usually control cookies through your browser settings. Blocking some cookies may cause portions of the Website to function incorrectly. We do not knowingly use information submitted through intake or contact forms for targeted advertising.
How We Disclose Information
We may disclose information in the following circumstances:
- Service providers. We may share information with vendors that support website hosting, maintenance, security, forms, email, communications, scheduling, patient portals, analytics, and other business operations. When required, vendors that handle PHI on our behalf are subject to appropriate HIPAA business associate obligations.
- At your direction. We may disclose information when you request or authorize us to do so.
- Legal and safety purposes. We may disclose information when we reasonably believe disclosure is required by law, legal process, professional obligations, or is necessary to protect the rights, safety, and security of you, our practice, or others.
- Business changes. Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable privacy and confidentiality requirements.
- De-identified or aggregated information. We may use and disclose information that does not reasonably identify an individual.
We do not sell personal information for money. We do not knowingly sell or share health information or information submitted through intake and contact forms for cross-context behavioral advertising.
Clinical Records and HIPAA
Information that becomes part of your medical record, billing record, or other PHI is handled in accordance with our Notice of Privacy Practices and applicable federal and state law. Depending on the circumstances, you may have rights to inspect or receive a copy of your health information, request corrections, request certain restrictions, receive an accounting of certain disclosures, and request confidential communications. This Website Privacy Policy does not limit those rights.
You may request a copy of our Notice of Privacy Practices by contacting us using the information below.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No website, email system, or method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain Website information for as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining security and business records, and meeting legal and professional obligations. Clinical and billing records may be retained for different periods as required by law and our record-retention policies.
Your Choices and Privacy Requests
You may ask us to access, correct, or delete personal information collected through the Website. We will consider and respond to verified requests as required by applicable law. Certain information may be retained when needed for treatment, billing, legal compliance, security, recordkeeping, or the establishment or defense of legal claims. Requests involving medical records are handled under our Notice of Privacy Practices and applicable health privacy laws.
You may opt out of nonessential promotional emails by using the unsubscribe instructions in the message or contacting us. Administrative and care-related communications are not promotional messages and may continue when appropriate.
Children’s Privacy
The public Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Website without appropriate authorization. A parent or legal guardian who believes a child has submitted information to us may contact us to request review or deletion, subject to applicable legal and clinical record requirements.
Third-Party Websites and Services
The Website may link to or embed content from third-party websites and services. We do not control those third parties, and this policy does not apply to their privacy or security practices. Please review their policies before providing information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date above. Material changes will apply prospectively unless otherwise permitted or required by law.
Contact Us
If you have questions about this Privacy Policy, want to make a Website privacy request, or would like a copy of our Notice of Privacy Practices, contact:
Psychiatry of Greenville, LLC
3441 Pelham Road, Suite 100
Greenville, SC 29615
Phone: (864) 315-3736
Email: psychiatryofgreenville@gmail.com